Frequent question: How do I report a seller on Facebook?

How do I complain about a seller on Facebook?

Report or hide a listing

  1. From your News Feed, in the left menu, click Marketplace.
  2. Click a listing that you want to report or hide.
  3. Click .
  4. Click Hide item or Report post. To submit your report, follow the on-screen instructions.

How do I get my money back from Facebook marketplace?

Refunds for Facebook Page Purchases

  1. Click the arrow in the upper right-hand corner of Facebook and choose Settings and Privacy > Settings.
  2. Select Facebook Pay in the left-hand panel.
  3. Click on the item you want refunded.
  4. Choose Contact Seller.
  5. Fill in the popup form.
  6. Hit Send.

Are sellers protected on Facebook?

Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies. … Purchase Protection is free, and automatically covers eligible orders. Purchase Protection means that you can request a refund if: You didn’t receive your order.

How do I report a seller to the marketplace?

To report a seller on Facebook

  1. Navigate to Marketplace.
  2. Click a listing from the seller you want to report.
  3. Click the arrow in the top right of the screen.
  4. Click on Report Post or Report Seller.
  5. Follow the on-screen instructions.
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How do I report a buyer to the marketplace?

How to report a buyer

  1. Click Marketplace.
  2. Click Your Account.
  3. Click Your Listings.
  4. Click a listing the buyer purchased.
  5. Click the message between you and the buyer.
  6. If you can’t find the message, click See More.
  7. Click Report Buyer.
  8. Follow the on-screen instructions.

What if you get scammed on Facebook marketplace?

Sure. Just send them an email and tell them you were scammed and for how much. A check will be in the mail within an hour.

Does Facebook marketplace have a return policy?

Unless the item is final sale, most items purchased with checkout on Facebook are returnable for at least 30 days after delivery. Items purchased with checkout from individual sellers on Marketplace may be returned depending on the seller’s return policy.

Do I have to refund a buyer on Facebook marketplace?

No. As long as you put a disclaimer of any potential issue the item has and the buyers knows that, then you are under no obligation to provide a refund. You should only provide a refund if you didn’t tell the person any potential issue that you were fully well aware of but neglected to tell the person.

What happens if Facebook seller doesn’t ship item?

If an individual seller has not fulfilled an order within 7 days from the date of the purchase, that order will be automatically canceled by Facebook. If you ship products, you must meet performance standards for order fulfillment including order tracking, shipping, and delivery, as notified by Facebook.

Can a seller cancel an order on Facebook marketplace?

Read our tips for buying and selling responsibly on Marketplace. You can cancel orders you sold with shipping and checkout on Marketplace as long as the order isn’t marked as shipped. Neither you nor the buyer will be charged.

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How do I know if a Facebook Marketplace buyer is legit?

For Buyers: How to Spot a Seller Scam on Marketplace

  1. The listing offers a suspiciously low price for a high-demand item. …
  2. The seller will not meet you in person or let you see the item before purchase. …
  3. The seller asks you to pay using gift cards for eBay or another company.